I know it is sometimes difficult, but I can’t emphasize how important it is for students to ask questions in a clear and exacting manner. Since online learning is about problem solving using text messages, it is imperative to be explicit. For example:
“Why is it when I click the button it won’t take it?”
While the student probably understands this question, to the instructor it makes absolutely no sense.
“When I click SUBMIT I get an error that says ‘Wrong file extension.’ Why is this?”
This is a much better question in that the reader now knows enough to determine one or more causes.
The more clear and exacting student questions are, the quicker and more accurate the responses are likely to be.